NOTE: All PRODUCTS NEEDS TO BE SENT WITH ORIGINAL PACKING AND CORRECT CONDITION ANY BAD FOLDS TO PRODUCT OR DAMAGE WILL RESULT CANCELLATION OF REFUND OR EXCHANGE
For any reason you’re not completely satisfied with your purchase, we’re here to assist you.
Product Delivery
Our standard delivery time is 5-7 working days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
Changes to Your Order
If you need to make any changes to your order Kindly contact us at Care@crazyunderdog.com. We can’t try to make changes as per your request but incase if an order is processed and shipped or label uploaded we won’t be able to make any changes.
Order Tracking
Incase you have ordered more than one Product your tracking ID can be multiple due to multiple shipments as our products are in different warehouses in India.
Hence you need to check mail for all tracking Links email from our side.
Once order is shipped tracking is only Available then or any activity in tracking Link.
Returns
We accept returns under the following conditions:
- Size Issue: If the size of the product you received doesn’t fit, you can initiate a return within 7 days from the date of delivery. In the case of a size issue, you have the option to choose a different size. If the desired size is unavailable, we will issue a refund. Please note that a shipping charge of 100 INR will be deducted from your refund amount.
- Damaged Product: If you receive a damaged product, please contact us immediately. You have 7 days from the date of delivery to return the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Refunds will be credited back to the original payment method used for the purchase. For online payment customers, the refund will be processed directly to their account. For COD (Cash on Delivery) customers, we kindly ask you to provide your bank account details for the refund. Once we receive and inspect your returned item, we will initiate the refund process. Please note that a shipping charge of 49 INR will be deducted from the refund amount
Unboxing Defective Products
For defective products, we require clear photos and/or videos of the issue encountered during the unboxing process. This helps us quickly assess the problem and expedite the resolution for you.
Items purchased from us are eligible for return/exchange, if returned within 7 days of delivery.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase,
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Need Help?
If you have any further questions about the return/exchange policy then please contact us at Care@crazyunderdog.com